Privacy Policy

Last Updated: 8/22/2025

1. Introduction

SEO Box Alt Text AI ("we", "our", or "the App") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard information when you use our Shopify application that automatically generates SEO-optimized alt text for product images.

2. Information We Collect

From Merchants:

  • Shop domain and basic store information
  • Shopify access token for API operations
  • Product titles and product IDs
  • Product image URLs
  • Alt text (both original and AI-generated)
  • Usage statistics (number of images processed)
  • Billing and subscription information through Shopify's billing API

We Do NOT Collect:

  • Customer personal information (names, emails, addresses)
  • Customer order details or purchase history
  • Payment card information
  • Customer behavioral or analytics data
  • Any data unrelated to product images and their alt text

3. How We Use Information

We use the collected information to:

  • Generate AI-powered alt text for your product images using OpenAI's GPT-4
  • Track usage for billing purposes (number of images processed)
  • Provide and improve our app's functionality
  • Offer customer support when requested
  • Ensure compliance with Shopify's API terms

4. Third-Party Services

We work with the following third-party services:

  • OpenAI: We send product titles and image context to generate alt text. No personal information is shared.
  • Shopify: For app hosting, authentication, and billing services.
  • Railway: Our database hosting provider with enterprise-grade security.

5. Data Storage and Security

  • All data is stored in a secure PostgreSQL database
  • All data transmission uses SSL/TLS encryption
  • Access is restricted to authorized personnel only
  • We implement regular security updates and monitoring
  • Database backups are encrypted and secure

6. Data Retention

  • Active shop data is retained while the app remains installed
  • Undo history for alt text changes expires automatically after 7 days
  • All shop data is permanently deleted within 48 hours of app uninstallation
  • We comply with all data deletion requests as required by law

7. Your Rights

You have the right to:

  • Access the data we store about your shop
  • Request corrections to any inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of any optional data processing

8. GDPR Compliance

We are fully GDPR compliant and have implemented automated webhook handlers for:

  • Customer data access requests
  • Customer data deletion requests
  • Shop data deletion requests

These webhooks ensure that we process all GDPR requests within the required timeframes.

9. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy. Continued use of the app after changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: syvonramazani@gmail.com
  • Address: 40b avenue vaucanson, Chelles, France

12. Legal Basis for Processing

We process your data based on:

  • Contractual necessity to provide our services
  • Legitimate interests in improving our app
  • Compliance with legal obligations
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